Statutory Framework and Legal Basis
We are Tor Delivery Limited. We operate exclusively within the Federal Republic of Nigeria. This document constitutes our primary corporate data governance framework. We align all internal data processing activities with the strict requirements of the Nigeria Data Protection Act 2023.
We collect specific personal information to execute commercial logistics contracts. We maintain a clear legitimate commercial interest in tracking physical shipments. We process algorithmic operational data to optimise commercial delivery routes.
Information Collection Protocol
We systematically collect distinct categories of user information.
Account Registration Data
You provide exact personal identifiers during digital account creation.
- Your complete legal name
- Your primary mobile telephone number
- Your primary electronic mail address
Financial and Security Data
We verify individual user identity via temporary numerical cryptographic codes. We transmit these specific codes through regional cellular messaging networks.
We do not store payment card credentials. We explicitly refuse to generate permanent user account passwords. All financial transactions are directed through fully regulated external payment gateways.
Logistics and Fulfilment Data
We process digital data strictly necessary for physical goods transportation.
- Exact geographical pickup coordinates
- Precise final delivery destinations
- Receiver communication details
- Specific physical parcel dimensions
- Exact physical delivery instructions
Location Tracking and Background Processing
Our digital logistics infrastructure requires continuous geographical monitoring to function effectively.
Customer Location Data
We track customer mobile device locations during active application usage. This specific tracking facilitates highly accurate physical pickup assignments. Users possess the technical ability to disable customer location tracking through device operating system settings. Disabling this fundamental function severely degrades operational delivery efficiency.
Rider Background Location Data
We deploy continuous background geographical tracking for all registered dispatch riders. We systematically collect rider location data while the application operates in the background. Background location access remains absolutely necessary for modern commercial logistics operations.
- This continuous background processing enables real-time shipment visibility for end consumers
- This continuous processing allows automated algorithmic dispatch routing
- We automatically terminate active background geographical tracking upon official shift completion
We categorically prohibit the commercial sale of any location data to external data brokers. Location data is used exclusively for operational logistics purposes.
Third-Party Software Integration
We integrate external software development kits into our primary mobile application architecture. We legally declare all software integrations within our official Google Play Data Safety documentation.
Infrastructure Partners
- We utilise Google Firebase infrastructure for application crash diagnostics. We transmit anonymised mobile device performance metrics to this specific diagnostic service.
- We utilise Google Maps infrastructure for continuous route calculation. We transmit exact coordinate data to calculate mathematically optimal delivery trajectories.
Communication Partners
We engage heavily regulated regional telecommunications aggregators. These corporate entities process user telephone numbers to deliver vital authentication codes. All external data processors operate strictly under binding commercial confidentiality agreements.
Data Retention Schedules
We enforce precise temporal limitations on corporate data storage.
- We retain operational delivery records for a mandatory period of seven years. Strict national financial regulatory compliance mandates this exact retention period.
- We maintain standard user data profiles during active ongoing account usage.
- Our automated internal systems permanently purge dormant user accounts after twenty-four months of complete commercial inactivity.
- We permanently destroy all associated personal digital identifiers upon automated account purging.
Account Deletion and Data Erasure
We absolutely guarantee the fundamental consumer right to digital erasure. Users possess the ability to initiate immediate account deletion within the primary mobile application settings menu.
External Deletion Portal
We maintain a dedicated external web infrastructure for data erasure requests. You may also submit your deletion request through our online portal.
- We mandate telephone number verification to authorise external deletion commands.
- We execute all verified digital deletion requests within fourteen standard business days.
Data Security Architecture
We deploy rigorous technical countermeasures to protect sensitive digital assets.
- We cryptographically encrypt all network traffic between mobile applications and central corporate servers.
- We heavily restrict internal database access to specifically authorised engineering personnel.
- We conduct regular external security audits to actively mitigate emerging operational risks.
Absolute digital invulnerability remains a practical impossibility in modern computing. We are, however, committed to industry-standard best practices in data protection.
Consumer Rights
The Nigeria Data Protection Act 2023 grants users specific civil rights regarding personal data.
- Right of Access: You possess the fundamental right to extract a complete copy of your digital records.
- Right to Rectification: You possess the legal right to mandate the immediate correction of erroneous stored data.
- Right to Restriction: You possess the right to legally restrict specific automated processing activities.
To exercise any of these rights, contact our Data Protection Officer using the details in Section 9 below.
Corporate Contact Information
Direct all external regulatory compliance inquiries to our official data protection officer.